I really liked this article. It covered off a lot of the challenges of digital transformation and the movement from project based thinking to continuous improvement.
agile is basically: “What do you want by Friday? And how can we make it better than last week?”
In a sufficiently advanced organisation, discovery is a culture, not a phase. Intertwined live service and discovery continually fulfil and refine the purpose of the organisation.
Curious about something that’s showing up in the web analytics? Go and do some user research!
Hearing something new from customers in research? Go and see for yourself what is happening on the front line!
I like the proactive culture described here by Matt. Often organisational siloes and hierarchical organisational structures prevent staff from showing initiative and doing some legwork to uncover evidence of what is working and what is not. Great to see some opinions about how to do it better.