Interesting to see this ROI on process improvement to forms. As I embark on some form redevelopment work think it is critical that not only the form but also the processes around the form are examined to generate the most benefit on reworking a form.
Recent YouGov research found that 80 per cent of UK organisations are printing documents just to get them signed, rising to over 90 per cent in the financial services and public sectors. AIIM estimates that 42 per cent of processes are interrupted by the need to collect a physical signature, adding on average 3.1 days to most processes.
Source: Only 1% of EU businesses achieve a paperless office | Real Business UK | Ronan Lavelle, Jan. 2014