The future of work
"Design replaces control, agility trumps process, and fast, customer-focused experiments replaces inefficient business planning."
Policy work best when delivery is designed and tested at the same time
"Your policy is just an untested service design hypothesis, destined to be implemented with such incoherence it'll be unprovable either way"
Messing with form developers
I like to add ? and ’ any time I submit online forms because I know that some developer is going to see it and wonder if they have a bug"
CSS
"CSS - Make the impossible things possible, the hard things easy, and the easy things impossible."