mindful user experience

A nice summary of what service design is all about.

Bruce Klopsteins -

What do service designers do? | GOV.UK Blog | Kate Tarling, November 2016 - liked the summary of service design goals

  • visualising and communicating problems in a way that helps others (policy, senior stakeholders, operational staff, technical leads) to understand, engage and identify solutions more effectively
  • sketching and prototyping so people, internal and external, can actually get a feel for how something could work differently
  • always starting with actual user needs and behaviour, and making design decisions based on evidence, rather than mere speculation