DTO's vision and the design gap in government and enterprise

The Digital Transformation Office's vision is to be 'transparent, clear and fast and focused on user needs'.

Your ability to do good design is 100% determined by the design of your organization and the honest truth is 90% of organizations are designed poorly to take best advantage of design’s real value. [my emphasis]

What processes do government and enterprise have in place to ensure digital products are:

• Clear
• Fast
• And focused on user needs.

I think there is a design gap at the moment in many large organisations hampering delivery of this vision. Dave Malouf had a good write up on design in organisations. I think more thinking and resources need to be allocated to this challenge.

The problem is though that most organizations at some point need to transition from being mostly outsourcing their design work to owning their own design organization. It is very difficult for organizations to turn design into a strategic value provider from the outside. Some organizations try very hard at doing this, but the best organizations bring design into their organizations so that they can not just “do stuff”, but to collaborate with the rest of the internal teams. [my emphasis]

Design helps teams envision one of the most important components of any strategy — the future.

Is this part of the role of organisational staff and leaders? Or will it be outsourced. There is an opportunity to build cross functional and multi-disciplinary in government and enterprise. Let us hope it isn't squandered.

Some good ideas here covering the challenge of design in enterprise.
Source: Give a [person] a fish … | LinkedIn | Dave Malouf, Oct. 2016