A nice summary of what service design is all about.
What do service designers do? | GOV.UK Blog | Kate Tarling, November 2016 [https://hodigital.blog.gov.uk/2016/11/11/what-do-service-designers-do/] - liked the summary of »
Some great ideas from Gerry McGovern on self-service design
> Self-service encourages speed and impatience. > Self-service thrives on high frequency, repeated tasks. > When it comes to self-service design, content is both the solution »
Deliver service as service - shouldn't be a novel idea
I like this good problem definition work on Louise Downe’s site (on a side note I found the font used on the site hard to »
A great run-down on how to run a good discovery phase for a digital service
How to run an effective digital service discovery phase [https://blog.gathercontent.com/run-effective-digital-service-discovery-phase] | GatherContent | Liam King, July 2015 This article provides a really good guide »
Four hallmarks of good service – Some ideas from Salesforce
I am always interested to sell the value of useful, usable, and beautiful digital experiences. So I found a few good gems in this nifty Salesforce »