Some great ideas from Gerry McGovern on self-service design
> Self-service encourages speed and impatience. > Self-service thrives on high frequency, repeated tasks. > When it comes to self-service design, content is both the solution »
> Self-service encourages speed and impatience. > Self-service thrives on high frequency, repeated tasks. > When it comes to self-service design, content is both the solution »