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mindful user experience

Musings on design and innovation with a focus on service design, content strategy, and communication.

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Are you measuring the right things? - three things to consider

> 1. Wrong on timing: You are doing the right thing but the effect is taking longer than you thought to move the metrics. Be patient. »

Bruce Klopsteins on digital strategy, measuring the right things, timing, impact 30 October 2016

Organisations ability to collaborate key factor in quality digital product builds.

Seen in the new google material design standard > Over the course of its life, a digital product is shaped by many hands. The effects of »

Bruce Klopsteins on digital quality, collaboration 30 October 2016

The benefits of trust and transparency

> Transparent work is the one of biggest opportunities we have in creating more effective organizations. Making management transparent also exposes any weaknesses in leadership. But »

Bruce Klopsteins on trust, transparency, openess 30 October 2016

Understanding your user is the key to design

I thought this insight into the design of airline kiosks showed that observing and understanding the user is key. Also like it identified radical transparency as »

Bruce Klopsteins on radical transparency, user observation, design thinking 24 October 2016

A great piece defining digital transformation

I really like this definition of digital transformation and look forward to more digital conservatives being won over with the value of taking a mindful approach »

Bruce Klopsteins on digital transformation 24 October 2016
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