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mindful user experience

Musings on design and innovation with a focus on service design, content strategy, and communication.

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Design is mistaken for how it looks

> Too often, in the public sector and elsewhere, “design” is mistaken for “how it looks.” As a result, design is dismissed as ancillary to an »

Bruce Klopsteins 07 April 2017

AI and Machine Learning presentation from Google Engineer Alan Noble

Presentation on Artificial Intelligence (AI) and Machine Learning (ML) by Google AU/NZ Engineering Director Alan Noble, March 22 2017 These recollections are based on my »

Bruce Klopsteins on artificial intelligence, machine learning, google, deep neural network 03 April 2017

Behavioural economics and public policy

Behavioural economics and public policy Professor Michael Hiscox [from Tamworth], Thursday 9th March 2017 * He is Director of the Behavioural Economics Team of Australian Government (BETA) »

Bruce Klopsteins on behavioural economics, public policy 02 April 2017

DTA – Introduction to content design, Canberra 9 Feb 2017

DTA – Introduction to content design, Canberra 9 Feb 2017 With Libby Varcoe These recollections are based on my personal notes, mistakes are my mine. My comments »

Bruce Klopsteins on content strategy, content design 02 April 2017

Disobedient organisations - Some ideas on organisational issues from Paul Taylor

> Whilst most executives have a very good understanding of collective complexity at a strategic level, relatively few consider the forms of individual complexity that the »

Bruce Klopsteins on organisational psychology, disobedient organisations 28 March 2017
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