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mindful user experience

Musings on design and innovation with a focus on service design, content strategy, and communication.

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Why are the top ten application design mistakes from 2008 still with us?

> “Of course, people don't want to hear me say that they need to test their [User interface]UI. And they definitely don' »

Bruce Klopsteins on user research 05 July 2015

A great article on digital leadership roles

The Chief Digital Officer (CDO) role is coming of age... and about time too. Rachel Botsman wrote a great piece in the Australian Financial Review (AFR) »

Bruce Klopsteins on digital strategy, leadership, chief digital officer 03 July 2015

My Global Accessibility Awareness Day Presentation

Having a Global Accessibility Awareness Day [http://globalaccessibilityawarenessday.org/gaad.html] is one way to encourage accessibility in your organization. It can also be used to »

Bruce Klopsteins on accessibility, gaad 02 July 2015

Before you go all gung-ho on design consider your content

Practical advice for testing content on websites - check it out > “...too often we see the user experience fail at the content level: People can »

Bruce Klopsteins on measuring content success, content first 09 May 2015

A good article on the life cycle of the web, and links in particular

Just some of my favourite bits from an article on link rot in the New Yorker > The Web dwells in a never-ending present. It is— »

Bruce Klopsteins on footnotes, web archiving, content life cycle, link rot, links 27 April 2015
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