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mindful user experience

Musings on design and innovation with a focus on service design, content strategy, and communication.

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A great run-down on how to run a good discovery phase for a digital service

How to run an effective digital service discovery phase [https://blog.gathercontent.com/run-effective-digital-service-discovery-phase] | GatherContent | Liam King, July 2015 This article provides a really good guide »

Bruce Klopsteins on service design, discovery phase 10 August 2015

A government IT success - The US has some quality digital peeps in govt.

I have read a couple of interesting articles lately on Obama's development of govt digital nous. Highlights below: I like this description of the »

Bruce Klopsteins on government digital services 06 August 2015

Risk management - you're doing it wrong

Discovered this delightful article by Paul Bromford Source: We need to encourage organisations to seek risk - and forgive failure| Paul Taylor, 2015 [https://paulbromford.wordpress. »

Bruce Klopsteins on governance, risk management, leadership 22 July 2015

A great article on future of the web

I really enjoyed this article by Maciej CegÅ‚owski Web Design: The First 100 Years | Idlewords | 2014 [http://idlewords.com/talks/web_design_first_100_years.htm] »

Bruce Klopsteins on web thinking 22 July 2015

Collaboration is hard, messy, and undervalued - but worth it

There I said it. Like the fact that good content is hard work to create another undervalued part of the digital strategy is collaboration. Gerry McGovern »

Bruce Klopsteins on collaboration 20 July 2015
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