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mindful user experience

Musings on design and innovation with a focus on service design, content strategy, and communication.

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Deliver service as service - shouldn't be a novel idea

I like this good problem definition work on Louise Downe’s site (on a side note I found the font used on the site hard to »

Bruce Klopsteins on service design 01 October 2015

An example of agile product development in government

> “For many of us in the design and software development profession, building a working prototype is not a big deal. For the dedicated civil servants »

Bruce Klopsteins on government, agile project, us gov 01 October 2015

The US government's suggestions for digital strategy development

Here are my favourite bits from the US’ digital services governance recommendations. Source: Digital services governance recommedations | whitehouse.gov | Product of Digital Services Advisory Group, Federal »

Bruce Klopsteins on metrics, digital governance 01 October 2015

Trust, digital leadership and the network entrepreneur

Some great thoughts from the folks at Stanford Social Innovation Review My highlights: Trust the critical success factor for collaboration > “the single most important factor »

Bruce Klopsteins on trust, digital leadership, network entrepreneur, network theory 23 September 2015

Budget allocation is important for digital product success

This article covers one of the tricky parts about getting effective collaboration across an organisations often warring states of IT, Comms, HR, etc. > “One of »

Bruce Klopsteins on digital governance, intranet, performance budget 23 September 2015
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