A nice article on innovation. Why does innovation fail
> “The reason is simple: protect the existing cash cow at all costs.” > "Innovators don’t view themselves as carrying out a job, rather »
Love this definition of User Experience
> "UX is a combination of neuroscience, communication theory, information architecture, content strategy, graphic design, and responsive programming to build an experience that is inviting »
If you find a bug on any website here is the answer :-)
This site is funny. This guy is taking responsibility for every bug on every website. I’m personally responsible for every bug on every website | CSS »
Good point - twixting the existing systems is good bang for buck
> Twixting existing systems is where innovation lies with the big SI pardners > As technology platforms mature, customer expectations grow and Service Design makes inroads »
Good processes the answer to challenging politics
Clarity and tight decision making loops are a critcal part of this. Some great thoughts on this from Scott Berkun. > Only good processes keep politics »