Interesting insight into why people argue over definitions

Design is a decision making tool. Using design processes instead of declaring your position by defining words can be really uncomfortable. I like Scott Berkun's tweet on this where he explains how people often derail design and policy processes and instead have a very long conversation on definitions.

There is *always* a way to derail any conversation into a debate about definitions. ALWAYS. Some people prefer this. It brings the discussion back to familiar turf. And the conversation becomes an endless series of "when u say x do you mean y? But is z part of y?..."

Source: @berkun

Bruce Klopsteins

UX maven, content strategist, communicator, information obssessive, exploratory completionist, and fan of witty banter. When not quoting other people's brilliance, thoughts are my own.