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Bruce Klopsteins

UX maven, content strategist, communicator, information obssessive, exploratory completionist, and fan of witty banter. When not quoting other people's brilliance, thoughts are my own.

122 posts
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The holacracy experiments - failure is part of building success

> The organisations of the future are being invented today. They are densely connected, human-centered, agile, and intrinsically innovative. The question for business leaders is not »

Bruce Klopsteins on hierarchy, holacracy, organisational psychology 24 June 2016

A good piece on trust and hierarchy

> The most broken departments I’ve worked in were also the least trustful of colleagues, new or old. The biggest project failures crumbled on relationships »

Bruce Klopsteins on trust, hierarchy, organisational psychology 24 June 2016

More on the importance of font choice

Baskerville is more trustworthy than Comic Sans according to science Image source: By GearedBull [//en.wikipedia.org/wiki/User:GearedBull] from the Wikimedia Commons [https://commons. »

Bruce Klopsteins on fonts, trust on the web, readability 08 April 2016

Some great ideas from Gerry McGovern on self-service design

> Self-service encourages speed and impatience. > Self-service thrives on high frequency, repeated tasks. > When it comes to self-service design, content is both the solution »

Bruce Klopsteins on self service, gerry mcgovern, service design 08 April 2016

Your company is being sabotaged by optimising for certainty

I was recently reading this excellent article on the future of organisations and was struck that this theme keeps coming up. Optimising for repeatable and routine »

Bruce Klopsteins on organisational psychology, uncertainty, responsive organisations 08 April 2016
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