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Bruce Klopsteins

UX maven, content strategist, communicator, information obssessive, exploratory completionist, and fan of witty banter. When not quoting other people's brilliance, thoughts are my own.

122 posts
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A nice HBR piece on strategic thinking

Source: Make Strategic Thinking Part of Your Job | Harvard Business Review | Ron Carucci, October 2016 [https://hbr.org/2016/10/make-strategic-thinking-part-of-your-job] There was a lot of »

Bruce Klopsteins on strategic thinking 31 October 2016

Top reasons for digital transformation fail

A nice article from Forbes covering off the barriers to digital transformation and providing a methodology to address. > Most non-network, non-platform companies are now reacting »

Bruce Klopsteins on digital transformation, PIVOT methodology 31 October 2016

Some great stuff on the unusability of internal systems

> [The most important thing for job satisfaction] “well-functioning, trouble-free IT systems”. Nearly 9 out of 10 (87 percent) included that in their answers, putting it »

Bruce Klopsteins on internal systems, unusability 30 October 2016

Removing physical signatures from your forms could save you 3.1 days.

Interesting to see this ROI on process improvement to forms. As I embark on some form redevelopment work think it is critical that not only the »

Bruce Klopsteins on forms, signatures, ROI 30 October 2016

DTO's vision and the design gap in government and enterprise

The Digital Transformation Office's vision is to be 'transparent, clear and fast and focused on user needs'. > Your ability to do »

Bruce Klopsteins on design gap, design in government, enterprise design 30 October 2016
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