Executives not investing in understanding their customer struggle to understand their behaviour > "The #1 challenge facing executives (71%) is understanding behavior or impact of »
I really liked this article. It covered off a lot of the challenges of digital transformation and the movement from project based thinking to continuous improvement. »
What do service designers do? | GOV.UK Blog | Kate Tarling, November 2016 [https://hodigital.blog.gov.uk/2016/11/11/what-do-service-designers-do/] - liked the summary of »
Was nice to mix with a bunch of people passionate, informed, and entertaining about usability. Had a bit of a crack and sketchnoting, but I haven& »
* Designing for the loss of control * Supporting social business * Measuring the right things As described by What's the organizing principle of today's »