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Bruce Klopsteins

UX maven, content strategist, communicator, information obssessive, exploratory completionist, and fan of witty banter. When not quoting other people's brilliance, thoughts are my own.

122 posts
← Newer Posts Page 22 of 25 Older Posts →

Four hallmarks of good service – Some ideas from Salesforce

I am always interested to sell the value of useful, usable, and beautiful digital experiences. So I found a few good gems in this nifty Salesforce »

Bruce Klopsteins on service, service design, good customer service, salesforce 31 August 2014

The japanese aesthetic and digital design

Recently read Japan: through the looking Glass. Macfarlane 2007 It got me thinking can the Japanese aesthetic be leveraged in digital design. Macfarlane quotes Donald Keen »

Bruce Klopsteins on japan, japanese aesthetic 13 August 2014

Why is user testing such a hard sell to executive

Surely evidence of what works can only be gained from testing your assumptions. Many of you are no doubt familiar with Steve Krug’s seminal work »

Bruce Klopsteins on steve krug, ROI, usability, staff directory, don't make me think, usability testing cost 30 July 2014

Beware the UX torturer

The Rise of the UX Torturer [https://medium.com/@eshan/the-rise-of-the-ux-torturer-7fba47ba6f22] I liked this piece on the Medium about the rise of UX torturer. If you »

Bruce Klopsteins on ux torture 16 July 2014

Don't use carousels or pop ups without good reasons

Friends don't let friends use carousels or pop ups on websites without good reason and use the following to brief any decision makers Don& »

Bruce Klopsteins on pop ups, carousels 07 July 2014
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